Thank you for visiting Fluffy Paka. By accessing and using our website, you agree to comply with the following policies. Please read them carefully before making a purchase.
Order Processing
- We kindly ask that you allow 3-6 business days for your order to be processed.
- For urgent requests, please reach out to us on Instagram @fluffy_paka for quicker assistance.
- Processing times may vary during sales events and holiday seasons. Delivery dates provided are estimates and cannot be guaranteed.
- Should there be any significant delays with your order, we will notify you promptly via email.
Order Confirmation & Tracking
- After placing your order, you will receive a confirmation email with your order details and a reference number.
- Once your order ships, a second email will be sent containing tracking information. Tracking numbers typically become active within 24 hours.
- If you do not receive confirmation or shipment notification emails, please check your spam or junk folder before contacting us at fluffypaka@gmail.com.
Order Changes & Cancellations
- Changes to orders can be made within 24 hours of placement.
- To request an order change or cancellation, please contact us at fluffypaka@gmail.com or on Instagram @fluffy_paka with your name and order number.
- Once your order has been processed, we cannot accommodate cancellation requests.
Customs, Duties, & International Taxes
- Please note that we are not responsible for any customs duties, tariffs, or taxes applied to your order.
- All fees imposed during or after shipping are the responsibility of the customer and may vary by country.
Incorrect Shipping Address
- It is the customer’s responsibility to provide a correct shipping address at checkout.
- If you notice an error in your shipping address and your order has not yet shipped, please contact us immediately at fluffypaka@gmail.com with your name and order number.
For incomplete or incorrect addresses:
- We will attempt to contact you within 5 business days.
- If we do not receive a response within this timeframe, your order will be canceled.
- Once your order has been processed and shipped, address changes cannot be made.
Returned Orders Due to Incorrect Address
- If a package is returned to us due to an incorrect or incomplete address, we will contact you to arrange reshipment.
- Reshipping fees must be paid by the customer.
- If you choose to cancel the order instead, we will issue a refund for the cost of goods only. Please note that shipping fees and taxes are non-refundable.
Lost Packages
- While we ensure your package is handed over to the mail carrier securely, we cannot be held responsible for packages lost in transit.
- If your package is lost, we recommend contacting the shipping carrier directly to file a claim.
- For untracked sticker-mail orders, we are unable to provide tracking or compensation for lost shipments.
Returns & Exchanges
- We currently do not accept returns or exchanges.
- If your item arrives damaged, please contact us at fluffypaka@gmail.com within 7 days of delivery with the following:
- Your name and order number.
- A clear photo of the damaged item and packaging.
- We recommend saving all packaging materials, as they may be required to file a claim with the shipping carrier.
We appreciate your understanding and thank you for choosing Fluffy Paka! For any further questions or concerns, feel free to contact us at fluffypaka@gmail.com